Privacy Policy

Introduction

This Privacy Policy explains how Candleshopia ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website, submit a form, or interact with our floristry services.

Data We Collect

We collect information that you provide voluntarily as well as limited data that is automatically gathered when you interact with our website.

• Contact details such as your name, phone number, and email address when you submit inquiries or place orders.
• Order preferences, event details, addresses, and delivery notes required to fulfill your request.
• Device information, browser type, IP address, and analytics data captured through cookies and similar technologies.

How We Use Your Information

We process personal information for the following purposes:

• Provide quotes, design floral arrangements, deliver products, and manage appointments.
• Respond to inquiries, provide status updates, and offer aftercare guidance.
• Send service updates or inspiration emails when you have opted in. You can opt out at any time.
• Monitor website performance, detect fraudulent activity, and maintain the security of our systems.

Legal Basis for Processing

We process your information based on legitimate interest in running our business, the performance of a contract when you place an order, compliance with legal obligations, and consent when you join marketing lists.

Sharing of Information

We do not sell your personal data. We may share information with trusted partners who assist with payment processing, delivery logistics, website hosting, or analytics. These partners are required to protect your information and use it only for the services they provide to us.

International Transfers

Our website infrastructure may be hosted outside your country of residence. When information is transferred internationally, we ensure appropriate safeguards such as contractual clauses or equivalent protections.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact data tied to inquiries is reviewed annually.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability and to withdraw consent for marketing communications.

To exercise these rights, contact us using the details below. We will respond within the timelines required by applicable law.

Cookies and Tracking Technologies

We use cookies to personalize content, remember preferences, and analyze traffic. For detailed information about the cookies we use and how to manage them, please review our Cookies Policy.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

Information Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated date at the top of this page reflects the latest revision. Material changes will be communicated through our website or direct notification when appropriate.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@candleshopia.world
• Phone: +1 276 629 5346
• Address: 6746 Virginia Ave, Bassett, Virginia 24055, USA