Last updated: November 24, 2025
Every arrangement leaving the Candleshopia studio is inspected for freshness and craftsmanship. Because flowers are perishable, we do not accept traditional returns, but we will promptly make things right if an order arrives damaged or fails to match the agreed specifications.
Please contact us within 24 hours of delivery if you experience an issue. Photos of the arrangement may be required so we can assess the concern and identify improvements.
Seasonal availability can require substitutions. We follow the palette, value, and general shape that was approved. If critical focal blooms are unavailable, we will contact you for direction. Unauthorized substitutions are eligible for adjustment.
Large-scale installations require deposits and final payments as outlined in your proposal. Deposits are non-refundable once product has been ordered. Changes to event dates or scope should be communicated in writing at least 14 days in advance so we can attempt to accommodate the request.
Email or call us with your order number, delivery address, photos (if applicable), and a brief description of the concern. Our team will respond within one business day with next steps.
If the recipient is unavailable or the delivery address is inaccurate, we will contact you for alternate instructions. Additional delivery attempts may incur a fee. We are not responsible for losses resulting from incorrect addresses provided at checkout.
Questions about this Return Policy can be directed to:
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